(Coffee Senseo) Krups KM7000 Brew Grind Coffeemaker 10-Cup
Availability: Usually ships in 24 hours 17 new or used available from $124.95 Average customer review: |
Customer Coffee Senseo Reviews
Great cuisinart brew grind, excellent customer service,
I have had a number of brew grind coffeemakers, cuisinart brew grind (awful), Melittas (nice), and this one.
The KM7000 is, by far, the easiest to clean, which solves the biggest problem with this type of appliance. Just remove the filter basket, throw out the filter, rinse, and you’re ready to go again. My wife loves it as well.
Unfortunately, after 2 weeks I was cleaning the filter basket and the spring loaded valve popped off the bottom (I was holding it by the valve; dumb). It was held on by a small gasket that popped off and that I could not find.
I called Krups customer service. As this is a new brew grind coffeemakers, I was told that they do not yet have replacement parts, and that I had to pack and ship the whole coffee maker back to them. I responded that they shouldn’t be selling a product that they couldn’t service. After putting me on hold (and here is what differentiates great customer service from the typical “I don’t care” brand that we have become used to), the rep told me that he talked to their supervisor and that they agreed with me! Therefore, they would send me a shipping label at their expense. Enclosed would be a part from another coffee maker that they thought would fit. If it didn’t, ship it directly to them and call them with the tracking number and they would immediately send me a brand new unit.
As it turns out, the gasket was standard on a number of their models and it did fix the issue. But I thought that it was wonderful how they took ownership of the issue and did their best to make it right.
Great coffee burr grinder coffeemaker with very flexible grind and brewing controls to fit all tastes, very easy to clean, and great individualized customer service if you have any problems. What more could you ask for?
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